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Indrajit Ghosh, (IG) has been at the forefront of communications transformation for some of the largest global enterprises and service providers over the past 23 years. A true visionary and strategic thought leader, IG has made ConnX into a trailblazing global company that has consistently led the way in the dynamic and rapidly changing communications and collaboration industry.
Since co-founding ConnX in 1997, IG’s ability to anticipate market needs transformed ConnX from a global consulting services firm to a premier cloud and managed services provider that guides its customers on a compelling digital and communications transformation journey. The “ConnX Secure Cloud” platform delivers unique communications transformation solutions that include Software Defined Network (SDN) integrated Unified Communications & Collaboration (UC&C) supported by the “Avatar Service Assurance” platform to deliver Security, Performance Management and Analytics. IG connects with customers every day to provide personal focus and assure that ConnX delivers a positive experience.
IG’s career highlights include transforming one of America’s largest nationwide automotive companies with ConnX’s SDWAN and UCaaS services, quickly modernizing 5,000 stores into a resilient network ready to deal with the COVID pandemic using over 10K SDWAN devices and 55K phones; migrating 80K users globally to our MS Teams direct routing platform with Global SIP trunking; and servicing some of the largest global wealth management firms with ConnX’s Hosted Contact Center-as-a-Service products.
With 37 years in the communications industry,including 21 years with AT&T, Steve Pitchon has been a driving force behind the transformational changes in the communications industry. Steve joined ConnX in 2004 with his leadership launched Avatar Network Management Solutions, one of the pillars of ConnX’s success. Steve was also instrumental in developing ConnX’s Avatar Managed Service Practice and its partnership with AT&T.Steve led the effort to merge Atlas and Smart IMS in 2015 and launch ConnX Cloud Communications integrated solutions portfolio.
Steve provides executive leadership for ConnX and has managed a team of account executives and technical solutions specialists. Prior to ConnX, he held various management positions in AT&T. Steve’s personal goal is to build Atlas ConnX into an industry recognized name for providing the best in class services to clients and partners.
Some highlights of Steve’s career include the development of an Emergency Redirect Service for Merrill Lynch / Bank of America to enable clients to invoke and redirect calls in the event of emergencies; transformed and optimized 740 branch offices from independent communications systems to a centralized VoIP environment, and transformed 15,000 Centrex 5ESS lines at Merrill’s World Financial Center to a centralized Avaya IP Communications system.
Robert Sese is responsible for ConnX’s technology strategy, driving innovation via automation in four key service domains – Unified Communications and Collaboration, Network Function Virtualization (SD-WAN), Network and Application Security, and SIP Session Management.
Robert heads Research and Development for introduction of new technologies and services leveraging AI Automation, as well as ongoing enhancements to delivery of current services, including the ConnX Assure Monitoring and Management Suite. ConnX Maestro Service Orchestrator was developed to provide customers and partners a “one-stop shop” for service requests, self-provisioning and reporting.
Robert Sese has over 30 years of professional engineering and management experience over a diverse range of technologies including Enterprise and Trader Voice, Contact Center, Network and Security, Application and Web Development, Market Data, Low Latency Networking, High Speed Trading, Data Center and Network Management.
Major accomplishments include:
Adoption of cutting edge SD-WAN software to rapidly provision and deploy over 9,000 nodes, 13,000 circuits and 50,000 SIP phones in less than one year, managing over 1 million platform events daily with AIOps and Machine Learning.
Trading Communications transformation of over 10,000 traders from disparate platforms to a centralized and highly available IP-based Trading Platform.
Deployment of a five-city Contact Center with 7,000 seats for a top Shipping Enterprise with region-based routing that accomplished an operator-assisted transfer rate of 6 seconds per call. Transformation of an international Health Insurance Provider from disparate PBXs to a centralized SIP-based UC Platform.
Development of an Enhanced Services Engineering and Operations Organization for a major Global Financial Corporation to implement and support market data and low-latency trading services with advanced network and application signature monitoring with microburst event detection. Robert Sese is a private pilot with over 100 hours of flight time.
Robert is also a retired semi-professional musician playing lead guitar, bass guitar, piano, drums and saxophone. Robert’s family shares his passion for music, art and flying.
As an integral member of the ConnX leadership team, Jeff has brought success to multiple roles. Currently, as Senior Director of Partner Service Assurance, Jeff manages ConnX’s diverse partner ecosystem to ensure maximum synergies and deep integration into Connx’s digital transformation platforms.
With nearly a decade in the communications industry, Jeff has worked internationally to assess, transform and service some of the largest global enterprises and service providers, and to create clarity and reduce complexity for ConnX, its customers, and its partners. Jeff is a focused utility player who seeks creative and efficient solutions to problems that businesses face and is a dedicated team leader who actively connects businesses with opportunities and helps companies meet their full potential. His prior experiences are a unique blend including telecommunications, real estate development, international import export, marketing, process management, and his professional background as an attorney.
Masoud leads ConnX’s Customer Service Assurance program. In that capacity, Masoud establishes and maintains strong relationships with ConnX’s customer base, with the ultimate goal of customer satisfaction and realization of ROI, and cultivating growth opportunities.
Prior to joining ConnX, Masoud spent 20+ years in major telecom companies (AT&T, Lucent and Avaya). At Avaya, he was the director of IT Backoffice Operations, responsible for managing all server, storage, backup and DC Infrastructure, Disaster Recovery, messaging, middleware and ERP systems.
Arun Soni is a Global business technology leader and IT Services Executive with over 17+ years of experience in strategizing IT for the business. At ConnX, he is working as APAC Regional Manager as well responsible for managing Architecture, Engineering, Tools and Automation functions globally.
Arun is instrumental in building high performing teams which deliver complex technology solution along with cloud integration, cloud strategy, and roadmap for our Global Client base with a huge focus on Automation and Dev Ops. His expertise also includes managing Budgets, Vendor Management, Contracts, and P&L.
He established strong emphasis on governance for policies, practices, standards, IT Finance, security and guidelines while managing the Centre for Global Delivery across SD-WAN, Unified Communication (Voice, Video, Collaboration), networking, Cyber, and Information Security technologies.
Arun holds Bachelor of Engineering in CSE from North Maharashtra University and MBA in Information Technology from Jaipur National University, India. Career involves over a decade in advancing through a series of Leadership positions with some of the largest global companies. Prior to joining ConnX, he has worked with leading organizations like UBS AG, JP Morgan Chase, DXC Technologies and Secure Meters Ltd.
Arun is an excellent organizational leader with outstanding people skills, in-depth knowledge of diverse business functions, knowledge of emerging technologies, trends in operations management and customer service sectors.
Amar Reddy, CEO Smart IMS and Chairman for Smart IMS group of companies (ConnX) has 24+ years of experience as a technology professional, with wide-ranging roles in architecting and implementing large enterprise solutions in Telecommunications, Pharmaceutical, Insurance and Finance/Banking industries.
Prior to Smart IMS, he held senior technology leadership roles at Merrill Lynch, leading the engineering solutions for global voice and data solutions for all wealth management locations across the United States. He was an integral part of technology integrations for M&A that included many acquisitions, including a $9B merger/acquisition of $1 Trillion assets of Blackrock integration with MLIM. He has held senior positions in Marsh and McLennan, AT&T, Hoffman-LaRoche, and other public companies. He was one of the first employees with a startup Graypeak Technologies, helping the growth of company, later acquired by a NASDAQ traded technology company.
At Smart IMS, he focuses on providing enterprise solutions, supporting in building new technology and business practices, with his deep domain expertise in systems, applications and unified communications, along with acquisitions and overseeing global operations.
His philanthropy activity includes creating awareness on water contamination issues, school’s literacy development activity in rural villages and working with food banks in New Jersey. He provides mentorship to students in high school and undergraduate levels to encourage early entrepreneurship.
Mr. Reddy was also a co-Founder of INVAGEN Pharmaceuticals, Co-Founder of Symphony Pharma & Life Sciences, a high-growth CRO company with global presence.
He holds Master’s degree from the City University of New York, published author and won awards for his research work from the City University of New York.
Nagesh is the Co-Founder & Chief Operating Officer of Smart IMS Inc.. He has been instrumental in envisioning the direction of Smart IMS group companies. Nagesh’s expertise has driven the organization strategy, leading to its global footprint across domains.
Nagesh holds a Bachelor’s Degree in Mechanical Engineering from Kakatiya University, India. Prior to Smart IMS, he founded a technology services company in India. A believer in valuing opportunities irrespective of industry, Nagesh ventured into pharmaceutical research, establishing Symphony Pharma. He is actively involved in funding for multiple Start-ups, thus encouraging young minds. Simplicity, diligence & global well-being are his core values. Nagesh has humbly taken up numerous social causes. Education, Agri, Public Health, Social Equality are a few other areas that he has contributed. Nagesh is an Engineer by training, an entrepreneur by spirit, sports person by interest, and a philanthropist by nature.
Dino Di Palma served as BroadSoft chief revenue officer responsible for the company’s entire global sales and business development efforts. He left to become president of the Americas & Strategic Accounts at Avaya, which specializes in cloud communications and workstream collaboration tools. Previously, he was CEO of edge network supplier Benu Networks and chief operating officer for Acme Packet which was acquired by Oracle for more than $2 billion.
Scott is the former Co-Founder and Chief Technology Officer of BroadSoft. Over the course of 20 years at BroadSoft, he ran product strategy, product management, development, cloud operations, support and customer success for BroadSoft’s flagship products - BroadWorks and BroadCloud.
A global CEO and corporate director in the technology sector, Andy Miller has more than two decades of experience in public, PE-owned, and venture-backed companies. He is best known for leading aggressive growth and building profitability in fast-paced industry leading companies, including BroadSoft, Polycom, IPC, Tandberg, and Cisco.
Michael co-founded and led BroadSoft as CEO from its early start-up days to becoming the global market leader in Cloud Communications. Recognized as a pioneer in this industry, Michael grew the organization to almost 2,000 employees, serving customers in 80+ countries.
Jim served as CFO at BroadSoft from 2007 through Cisco’s February 2018 acquisition of BroadSoft. Mr. Tholen helped lead BroadSoft’s global growth, and its 2010 IPO, subsequent financings, acquisitions, and ultimately the company’s sale to Cisco. After Cisco’s acquisition, Jim joined Cisco as the Vice President of Integration, helping lead BroadSoft’s integration into Cisco.
ConnX integrates UC collaboration, mobility and security to help enterprise customers mitigate the operational complexity of supporting and maintaining fragmented and siloed communications services. ConnX customers rapidly realize the benefits of AI and digital transformation to mitigate the challenges associated with communications integration, provisioning, support, maintenance and migration resulting in lower cost, higher productivity and a consistent user experience.
