Customer behaviors and expectations have dramatically changed. ConnX transforms every conversation across all channels so customers can connect with you how and when they want. When customers reach your contact center, they expect secure, reliable, and clear communications with an agent that can quickly and efficiently fulfill their needs.
ConnX simplifies management of your omnichannel communications, connecting callers to the right person the first time, assuring your customers receive the care they expect.
Advanced AI Analytics
Anticipate what customers want during contact center calls, and how they wish to connect, decreasing time to agent and increasing satisfaction.
AI-powered routing maximizes customer satisfaction by minimizing time it takes to get a customer to the right agent.
Customers converse naturally with virtual agents, and vitural agents assist human agents on complex cases to resolve issues quickly and efficiently.
Manage agent availability and productivity with the click of a button, and get full access to advanced omnichannel contact center features.
When a global investment bank and brokerage firm had to relocate their Caribbean Contact Center to meet a firm deadline, they chose ConnX’s AI Contact Center service for its fast provisioning, and security.
ConnX migrated the entire contact center in just three weeks, overcoming challenges with local service providers, and deployed its over-the-top, cloud-native, AI Contact Center solution together with secure AI-WAN connections.
The turnkey solution not only met the bank’s stringent security and compliance requirements, but also integrated into and interoperated with a larger contact center solution spanning three countries.
Deployed omnichannel contact center services in less than three weeks
Delivered a turnkey managed solution within a tight deadline
Met the global financial firm's stringent security and compliance requirements.
With the pandemic-powered shift to online purchasing and more virtual interactions, ConnX AI Contact Center enables your business to create effortless, personalized experiences for customers over the channel of their choice. Retail success increasingly depends on virtual agents providing service and resolving issues, and an efficient, intelligent contact center infrastructure is the crucial backbone to that success.
Distributing calls globally and intelligently with one call plan across all nodes
Making transactions fast, friction less, and fully compliant with PCI-compliant, ISO 27001, SOC 2, HIPAA, GDPR, and more
Allowing your IT staff to find the deep, new insights that will drive your business forward
Making every conversation a market-research initiative by unlocking hidden insights
Replacing complex legacy IT systems, and transform to a global, centralized, cloud-native solution
Provisioning secure, reliable, crystal-clear voice and video
Integrating secure email and chat, as well as Mobile / SMS / Text / Social Media