AI Contact Center

In the new economy, a contact center is an enterprise's lifeblood. Having an efficient contact center providing excellent customer service is the difference between thriving and being left behind.

ConnX AI Contact Center provides AI-powered intelligent routing to get customers to the right agent quickly, AI-driven knowledge bases to arm them with the right solutions and history, and in the back-end, security, performance data, and fast, easy provisioning.

Transform Your Contact Center to the ConnX AI Cloud

Customer behaviors and expectations have dramatically changed. ConnX transforms every conversation across all channels so customers can connect with you how and when they want. When customers reach your contact center, they expect secure, reliable, and clear communications with an agent that can quickly and efficiently fulfill their needs.  

ConnX simplifies management of your omnichannel communications, connecting callers to the right person the first time, assuring your customers receive the care they expect.

AI-powered Contact Center Performance

Advanced AI Analytics
Anticipate what customers want during contact center calls, and how they wish to connect, decreasing time to agent and increasing satisfaction.

Intelligent Routing
AI-powered routing maximizes customer satisfaction by minimizing time it takes to get a customer to the right agent.

Natural Conversation
Customers converse naturally with virtual agents, and vitural agents assist human agents on complex cases to resolve issues quickly and efficiently.

Agent Productivity
Manage agent availability and productivity with the click of a button, and get full access to advanced omnichannel contact center features.

Global Financial Firm Chose AI Contact Center When Speed and Security Were Key

When a global investment bank and brokerage firm had to relocate their Caribbean Contact Center to meet a firm deadline, they chose ConnX’s AI Contact Center service for its fast provisioning, and security.

ConnX migrated the entire contact center in just three weeks, overcoming challenges with local service providers, and deployed its over-the-top, cloud-native, AI Contact Center solution together with secure AI-WAN connections.

The turnkey solution not only met the bank’s stringent security and compliance requirements, but also integrated into and interoperated with a larger contact center solution spanning three countries.

Benefits and Solution

Fast Provisioning

Deployed omnichannel contact center services in less than three weeks

Turnkey Solution

Delivered a turnkey managed solution within a tight deadline

Security and Compliance

Met the global financial firm's stringent security and compliance requirements.

AI Contact Center and the Retail Experience

Elevating the Retail Experience

With the pandemic-powered shift to online purchasing and more virtual interactions, ConnX AI Contact Center enables your business to create effortless, personalized experiences for customers over the channel of their choice. Retail success increasingly depends on virtual agents providing service and resolving issues, and an efficient, intelligent contact center infrastructure is the crucial backbone to that success.

ConnX AI Contact Center empowers your business by:

Distributing calls globally and intelligently with one call plan across all nodes

Making transactions fast, friction less, and fully compliant with PCI-compliant, ISO 27001, SOC 2, HIPAA, GDPR, and more

Allowing your IT staff to find the deep, new insights that will drive your business forward

Making every conversation a market-research initiative by unlocking hidden insights

Replacing complex legacy IT systems, and transform to a global, centralized, cloud-native solution

Provisioning secure, reliable, crystal-clear voice and video

Integrating secure email and chat, as well as Mobile / SMS / Text / Social Media